Make appropriate recommendations to customers

How should you address customers who seem uncertain or uncomfortable upon arrival?

• Greet them warmly, ask if they need assistance, and offer reassurance.
• Direct them to a different area without assistance.
• Ask them to leave if they are uncomfortable.
• Ignore them and continue with your work.

What are the key elements to include when welcoming a customer?

• A formal dress code for staff
• A detailed product catalog
• Key elements to include when welcoming a customer are a warm greeting, introduction, appreciation, offer of assistance, and a friendly atmosphere.
• A strict return policy

Can you describe an example of handling a situation where the customer’s reservation is not found?

• Ignore the issue and move on
• Blame the customer for the mistake
• Suggest they try again later
• Apologize, verify details, check the system, offer to rebook or provide alternatives.

Why is it essential to ensure the customer is comfortably seated before leaving them?

• It is a requirement for all customers.
• It allows the staff to leave quickly.
• It helps in upselling additional services.
• It ensures customer satisfaction and reflects good service.

What should you include when presenting the menu to the customer

• Include dish names, descriptions, prices, dietary options, and recommendations.
• Focus solely on the restaurant's history.
• Present the menu without any descriptions.
• Only include dish names and prices.

How can you ensure the customer has sufficient time to review the menu?

• Present the menu immediately upon seating and allow ample time before taking orders.
• Remove the menu after 5 minutes to speed up the process.
• Take orders immediately after seating.
• Present the menu only after the customer asks for it.

·       Why is it important to mention any specials or chef’s recommendations when offering food suggestions?

• It is important to mention specials or chef’s recommendations to enhance customer experience and boost sales.
• They are not relevant to the menu.
• Specials are usually not popular among diners.
• Customers prefer to order the same items every time.

What should you do if the customer has questions about the menu items?

• Ignore the customer's questions and move on.
• Suggest they check the website for menu details.
• Tell them to ask someone else for help.
• Answer the customer's questions clearly and accurately.

      What should you do if a customer has specific dietary restrictions or allergies when recommending food?

• Inquire about their dietary restrictions, check menu options, and recommend safe dishes or modifications.
• Assume all dishes are safe without checking ingredients.
• Suggest only vegetarian options regardless of restrictions.
• Ignore the customer's request and recommend popular dishes.

·  What should you do if a customer mentions a dietary restriction or allergy?

• Ignore the customer's request and proceed with the order.
• Suggest a dish that contains the allergen.
• Ask the customer to eat whatever they like.
• Always take dietary restrictions or allergies seriously and communicate them to the kitchen.