Make appropriate recommendations to customers

Make appropriate recommendations to customers

Professional Development

10 Qs

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TEST 1

TEST 1

Professional Development

9 Qs

Make appropriate recommendations to customers

Make appropriate recommendations to customers

Assessment

Quiz

Hospitality and Catering

Professional Development

Practice Problem

Easy

Created by

Shanthini Raj

Used 1+ times

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How should you address customers who seem uncertain or uncomfortable upon arrival?

Greet them warmly, ask if they need assistance, and offer reassurance.
Direct them to a different area without assistance.
Ask them to leave if they are uncomfortable.
Ignore them and continue with your work.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are the key elements to include when welcoming a customer?

A formal dress code for staff
A detailed product catalog
Key elements to include when welcoming a customer are a warm greeting, introduction, appreciation, offer of assistance, and a friendly atmosphere.
A strict return policy

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Can you describe an example of handling a situation where the customer’s reservation is not found?

Ignore the issue and move on
Blame the customer for the mistake
Suggest they try again later
Apologize, verify details, check the system, offer to rebook or provide alternatives.

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is it essential to ensure the customer is comfortably seated before leaving them?

It is a requirement for all customers.
It allows the staff to leave quickly.
It helps in upselling additional services.
It ensures customer satisfaction and reflects good service.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should you include when presenting the menu to the customer

Include dish names, descriptions, prices, dietary options, and recommendations.
Focus solely on the restaurant's history.
Present the menu without any descriptions.
Only include dish names and prices.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How can you ensure the customer has sufficient time to review the menu?

Present the menu immediately upon seating and allow ample time before taking orders.
Remove the menu after 5 minutes to speed up the process.
Take orders immediately after seating.
Present the menu only after the customer asks for it.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

·       Why is it important to mention any specials or chef’s recommendations when offering food suggestions?

It is important to mention specials or chef’s recommendations to enhance customer experience and boost sales.
They are not relevant to the menu.
Specials are usually not popular among diners.
Customers prefer to order the same items every time.

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