What is the main goal of understanding a customer’s social style?

OYO Soft Skill Refresher (Pre-Test)

Quiz
•
Hospitality and Catering
•
Professional Development
•
Easy
Valdo Varelleo
Used 7+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
To increase room rates
To match communication and approach for better engagement
To make the conversation longer
To show the customer you know psychology
2.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
Which of the following is NOT one of the four main social styles?
Driver
Expressive
Thinker/Analytical
Follower
3.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
A customer who is focused on results, makes quick decisions, and prefers direct communication likely belongs to which social style?
Amiable
Driver
Analytical
Expressive
4.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
If a guest is highly people-oriented and values relationships over details, what is the best way to approach them?
Give them a brochure and step back
Focus on pricing only
Use friendly and supportive communication
Be firm and to the point
5.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
Why is it important to adapt your communication style based on the customer’s social style when offering OYO bookings?
To reduce cancellation rates
To improve the alignment and trust, which increases booking chances
To show dominance
To reduce room service complaints
6.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
What is the best first step when a customer says, "I think your price is too high"?
End the call politely
Immediately give a discount
Acknowledge their concern and ask clarifying questions
Argue with the customer
7.
MULTIPLE CHOICE QUESTION
30 sec • 10 pts
Which of the following is an example of reframing a price objection into a value discussion?
"That’s the price—take it or leave it."
"Let’s focus on what you’re getting: location, cleanliness, and 24/7 support with OYO."
"Sorry, we can’t do anything."
"We’re the cheapest, that’s why."
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