OYO Soft Skill Refresher (Pre-Test)

OYO Soft Skill Refresher (Pre-Test)

Professional Development

10 Qs

quiz-placeholder

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OYO Soft Skill Refresher (Pre-Test)

OYO Soft Skill Refresher (Pre-Test)

Assessment

Quiz

Hospitality and Catering

Professional Development

Easy

Created by

Valdo Varelleo

Used 7+ times

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

What is the main goal of understanding a customer’s social style?

To increase room rates

To match communication and approach for better engagement

To make the conversation longer

To show the customer you know psychology

2.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

Which of the following is NOT one of the four main social styles?

Driver

Expressive

Thinker/Analytical

Follower

3.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

A customer who is focused on results, makes quick decisions, and prefers direct communication likely belongs to which social style?

Amiable

Driver

Analytical

Expressive

4.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

If a guest is highly people-oriented and values relationships over details, what is the best way to approach them?

Give them a brochure and step back

Focus on pricing only

Use friendly and supportive communication

Be firm and to the point

5.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

Why is it important to adapt your communication style based on the customer’s social style when offering OYO bookings?

To reduce cancellation rates

To improve the alignment and trust, which increases booking chances

To show dominance

To reduce room service complaints

6.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

What is the best first step when a customer says, "I think your price is too high"?

End the call politely

Immediately give a discount

Acknowledge their concern and ask clarifying questions

Argue with the customer

7.

MULTIPLE CHOICE QUESTION

30 sec • 10 pts

Which of the following is an example of reframing a price objection into a value discussion?

"That’s the price—take it or leave it."

"Let’s focus on what you’re getting: location, cleanliness, and 24/7 support with OYO."

"Sorry, we can’t do anything."

"We’re the cheapest, that’s why."

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