OYO Soft Skill Refresher (Post Test)

What is the primary benefit of identifying a customer’s social style?

• To change the product offering

• To adjust communication and increase connection

• To make them agree faster

• To avoid objections

Which social style values logic and accuracy, and may ask for detailed comparisons before booking?

• Amiable

• Driver

• Expressive

• Analytical

A customer is very energetic, talks a lot, and focuses on the experience. Which style are they likely?

• Analytical

• Driver

• Expressive

• Amiable

What is the best way to handle the objection: “I need to think about it”?

• Say “Okay, call me when you’re ready”

• Ask, “What specific concerns do you want to think over?”

• Pressure them to decide now

• Offer a random discount

When a guest says “I’ve found a cheaper option,” how should you respond?

• “That’s probably a lower quality option.”

• “Let’s compare what OYO offers that adds value beyond price.”

• “We can’t help you then.”

• “Cheaper isn’t always better.”

What is Assumptive Selling?

• Waiting for the guest to make a decision

• Assuming the customer will say no

• Acting as if the customer has already decided to book

• Making assumptions about their budget

Which of the following is an example of assumptive language in a sales conversation?

• “Would you like to book?”

• “Let me know if you're interested.”

• “So I’ll go ahead and reserve this for you now.”

• “Think about it and get back to me.”

How does Assumptive Selling help increase OYO bookings?

• It creates pressure

• It eliminates the need for objections

• It moves the conversation toward action with confidence

• It makes the conversation shorter

Which principle involves showing that “others are doing it” to influence a decision?

• Reciprocity

• Scarcity

• Social Proof

• Liking

Saying “Only 2 rooms left at this price” is an example of which principle?

• Commitment

• Authority

• Scarcity

• Reciprocity