Stay Score – Stay Experience Platform Training

How do we increase our Stay Score?

• Swift Engagement

• Teamwork

• Consistent to create problem

• Work individually

What is Promoters means?

• Demanding guests

• Loyal Guest and likely to repeat the stay again

• Rate us 4-5 star

• Rate us 5 Star

In which platform do guests NOT leave their Reviews (Online Reviews)?

• Qualtrics

• Booking.com

• TripAdvisor

• Google

What percentage of the Stay Score is derived from

1. Guest Reviews (online reviews)

2. Guest Surveys (post-stay surveys)

• 50%-50%

• 40%-60%

• 15%-85%

• 25%-75%

........... is a key metric used to measure overall guest satisfaction

• Promoters

• Qualtrics

• Online Review

• Stay Score

What is our Stay Score in 2024?

• 87.3%

• 89.6%

• 93.1%

• 95.3%

Why the Stay Experience Platform will be impactful for our hotel?

• Adding Key Measurement :

  Problem Resolution and Compare to Compset

• Expand Filter on exactly the insights that helps us to maintain the property

• Introduce us to bigger check points in Guest Post Survey

• Introduce us from 10 points scale to 5 star approach

Which score is important for Front Office Metrics?

• Overall Cleanliness

• Honors Appreciation

• Service Quality

• Room Quality

Which score is important for Housekeeping and Engineering Metrics?

• Breakfast Experience

• Room Quality

• Wi-Fi speed

• Overall Cleanliness

Which score is the 2 most important for Food and Beverage Metrics?

• Breakfast Experience

• Lunch Experience

• Restaurant

• Overall Cleanliness