SOS Test

The first step in service?

• Offer Dessert

• Greet, Eye contact and meet the customer

• Waving your hand & whistling

• Offering water

If you already place the order for drinks and food, what else you could speak to the customer in a meantime?

• Asking when he will leave the restaurant

• Asking where is he/she from and are they visiting or residing in city

• Nothing

• Speaking how bad is your life

While taking the food order, what we should follow?

• Write the note, repeat the order back, double check, ask for an allergy and how guests want their food to be served any preference

• Just confirm with your head and leave the table

• Write and repeat back

• Write, repeat back and ask for an allergy

While serving Pasta or Butter Chicken what we should always put as mandatory set up?

• Coffe Cup

• Pint

• Service Spoon

• Dessert Spoon

When guests order the food shall we inform that we have 2 separate kitchens, and this can cause a time variance in delivery?

• Yes

• No

• Not Sure

When guests received the food when is the right time to go back and check on them?

• After few bites, 2-3 minutes

• After 1min

• After 10min

• After 1hour

When should we offer coffee or tea?

• After Main Course

• After offering Water

• After they paid the bill

• After Desserts

While handling the card machine payments, shall we do it or we should give machine in hand of the guests?

• Give to the guests

• I will do it myself

Are the runners or casuals allowed to drop/serve food on the guest table?

• Maybe

• Yes

• Not Sure

• No