SOS Test

The first step in service?

• Offer Dessert

• Greet, Eye contact and meet the customer

• Waving your hand & whistling

• Offering water

If you already place the order for drinks and food, what else you could speak to the customer in a meantime?

• Asking when he will leave the restaurant

• Asking where is he/she from and are they visiting or residing in city

• Nothing

• Speaking how bad is your life

While taking the food order, what we should follow?

• Write the note, repeat the order back, double check, ask for an allergy and how guests want their food to be served any preference

• Just confirm with your head and leave the table

• Write and repeat back

• Write, repeat back and ask for an allergy

While serving Sushi what we should always put as mandatory set up?

• Side plate

• Chopstick

• Cutlery

• Jar

When guests order the coffee what we should place as set up?

• Coffee Spoon & Sugar

• Nothing

• Coffee Spoon only

• Sugar only

When guests received the food when is the right time to go back and check on them?

• After few bites, 2-3 minutes

• After 1min

• After 10min

• After 1hour

When should we offer coffee or tea?

• After Main Course

• After offering Water

• After they paid the bill

• After Desserts

While handling the card machine payments, shall we do it or we should give machine in hand of the guests?

• Give to the guests

• I will do it myself

When the guests are seated and water is served what we should do?

• Offer another water

• Just take the order

• Recommend a beverage item

• Recommend a food item

When the guests are fully done with service and asking for a bill, what else we should look on?

• Give them the bill as fast as you can, and leave the guests few minutes to decide

• Acknowledge, clean the table, present the bill and ask how they would like to pay

• Present the bill and charge the guests as they wish

• Acknowledge, present the bill and proceed with credit card payments