Training Fundamentals

According to Nicolas, what percentage of front of house staff leave their job within the first 90 days of employment?

• 10%

• 26%

• 39%

• 47%

In order of most simple to most complex, what 4 things can you evaluate to measure training effectiveness?

• Learning, reactions, behavior, results

• Reaction, learning, behavior, results

• Behavior, learning, reaction, results

• Reaction, results, learning, behavior

If using your smart phone to film video training, is it better to film in portrait or landscape?

• Portrait

• Landscape

When training your staff in a technical task, you first show them a video on how to do the task, then you give them the opportunity to do it yourself. This is an example of:

• Classroom training

• Hands on learning

• Blended learning

• Online learning

You’re running a training session for your team. Which 2 things could you do to help make the training engaging?

• Ask the trainees to share their past experiences and opinions on the topic

• Pace the room while delivering the training

• Include examples and stories in your content

• Speak quickly

Select the 3 key most common things that make training ineffective:

• Only training staff in groups

• Having poorly designed training

• Having a trainer that’s not engaging

• Using face to face training

• Not giving staff the opportunity to use what they’ve learnt

Why is it good to ‘chunk’ your training content?

• It makes it easier to write the content

• People absorb and remember information better when it’s broken up into smaller parts

• It keeps the training shorter

Select 3 techniques you could use to make training appeal to a Kinaesthetic learner:

• Field trip

• Hands on practice

• Video

• Verbal instruction

• Demonstration

A training need is:

• Training that your manager has required you to complete

• The gap between a person or team’s current level of knowledge or skill, and their required level of knowledge or skill

When you’re leading a group training session, which 3 techniques could you use to encourage all trainees to get involved?

• Make the group as a large as possible

• Ask questions, to the group and to individuals

• Incorporate discussions and brainstorms as training activities

• Use eye contact to connect with people at the front of the group

• Break trainees into small sub-groups for parts of the training