NCCER Core

All of these are barriers to problem solving except

• critical thinking

• closed-mindedness

• personality conflicts

• general fear of change

The final step of the problem-solving process is

• monitor the results

• evaluate the final result

• put the solution into effect

• choose a solution

Typically, problems will fall into one or more of four categories. All of these are one of the categories except

• resources

• materials

• equipment

• labor

Mechanical breakdown is an example of which category?

• Materials

• Equipment

• Tools

• Labor

Absenteeism is an example of which problem category?

• Materials

• Equipment

• Tools

• Labor

Approaching your work with integrity and a professional manner is called __________.

• work ethic

• initiative

• confidentiality

• professionalism

The approaches to resolving conflicts with co-workers and supervisors are very similar.

• True

• False

All of these are ways in which constructive criticism should be given except _______________>

• use positive, supportive words

• offer opinions

• offer facts

• suggest alternatives

All of these are examples of characteristics demonstrated by leaders except

• leading by example

• being effective communicators

• having self-confidence

• being perfectionists