Front Office Cashier Responsibilities Quiz

Which tasks are part of a Front Office Cashier’s responsibility during guest check-in and check-out?

• Posting charges to guest accounts

• Completing pre-shift supply checklist

• Handling safe deposit boxes

• Managing travel arrangements

What financial instruments must a cashier be familiar with?

• Traveler’s cheques

• Credit cards

• Digital wallets

• Cash checks

Which duties support monthly reporting or internal audits?

• Distribution of month-end reports

• Clarifying billing concerns with guests

• Tracking high-balance guests

• Balancing cash and department totals

Which activities demonstrate responsibility over account accuracy?

• Verifying billing instructions for departures

• Performing discount adjustments

• Checking bills on hold

• Hosting training sessions for new staff

What training responsibilities are expected of a Front Office Cashier?

• On-the-job training for new staff

• Managing guest records

• Attending scheduled meetings

• Supporting bungalow supervisors with briefing guests

How would you respond to a guest who questions a charge on their bill that you believe is correct?

Share one scenario where auto-routing or auto-transfer of billing instructions helped streamline operations.

What is the purpose of the cashier pre-shift supply checklist?

• To check available guest amenities

• To ensure sufficient outlet stationery and forms

• To record staff attendance

• To assign room inventory

A Front Office Cashier’s role includes:

• Serving breakfast during early check-outs

• Maintaining flower arrangements at reception

• Operating front office posting software

• Monitoring room service orders

When should bills on hold be reviewed?

• Once a week

• End of month only

• Daily or during shift

• After guest checkout