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Guest Laundry Pick-up and Delivery Quiz

Authored by Ni S.pd

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11th Grade

Guest Laundry Pick-up and Delivery Quiz
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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the most appropriate opening phrase in English when the valet first greets the guest at the door for laundry pick-up?

Hey! Give me your clothes!

Good morning/afternoon/evening, Mr./Ms./Mrs. [Guest's Last Name]. I am [Your Name] from Valet Laundry. You requested a laundry pick-up?

Hello, I'm here for the laundry.

Laundry service. Quickly!

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When the guest hands over the laundry list and bag, what is the most appropriate confirmation sentence from the valet?

I'll take this and be quick.

Thank you. Let me quickly count the items and confirm with you, Mr./Ms./Mrs. [Guest's Last Name].

Just give it to me; I know what to do.

Is this all your laundry?

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If the valet sees a stain on the shirt during pick-up, how should the valet politely confirm it with the guest?

This shirt is dirty.

I see a stain here. Is this an old stain or something new?

Be careful with this shirt, it's stained.

I see you have a coffee stain on this shirt. We will do our best.

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

At the end of the laundry delivery conversation, what is the most professional closing sentence from the valet after the guest is satisfied?

Okay, goodbye!

Don't forget to give me a tip.

Excellent! Thank you for using our laundry service. Have a wonderful day/evening.

I'm leaving now.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When the guest complains about a missing item during delivery, how should the valet respond initially?

That's impossible, I counted them myself.

I apologize for the inconvenience, Mr./Ms./Mrs. [Guest's Last Name]. May I know what the issue is? I will note this down immediately and report it to my supervisor for further action.

You must have lost it yourself.

It's not my problem.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Before knocking on the guest's room door for laundry pick-up, what should a valet ensure regarding their appearance?

Wear casual clothes for comfort.

Look neat and wear a clean uniform.

Wear a chef's hat.

Bring their own shopping bag.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How many knocks does the SOP recommend on the guest's room door before stating their identity?

One time

Two times

Three times

Five times

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