Asesment Formatif FO Reservation
Authored by Merischa Sihite
Hospitality and Catering
11th Grade
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10 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Bagian atau section yang menangani pemesanan kamar dan fasilitas lain untuk periode tertentu adalah ….
Reception
Porter
Reservation
Marketing
Concierge
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Reservation berada di salah satu departemen operasional di hotel, yaitu ….
Front Office Department
House Keeping Department
Food and Beverage Department
Marketing Department
Accounting Department
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Yang bukan data-data yang diperlukan pada saat menerima reservasi adalah …
Nama lengkap dari tamu yang akan menginap di hotel
Tanggal kedatangan tamu dan keberangkatan tamu
Nama si pemesan, alamat, dan nomor telepon
Cara pembayaran
Dimana tamu memesan kamar
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Tujuan utama dari proses reservasi kamar di hotel adalah untuk …
Mengatur jadwal kerja staf hotel
Memastikan tamu mendapatkan kamar sesuai keinginan
Mempromosikan fasilitas hotel
Menambah pendapatan restoran hotel
Memberikan diskon kepada tamu tetap
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Jika tamu melakukan reservasi melalui agen perjalanan online seperti Traveloka atau Agoda, maka jenis reservasinya disebut …
Direct reservation
In-house reservation
Walk-in reservation
Online Travel Agent (OTA) reservation
Direct Reservation
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Berikut ini yang bukan merupakan status reservasi adalah …
Confirmed
Cancel
Tentative
Waiting list
Occupied
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Dokumen yang digunakan untuk mencatat permintaan pemesanan kamar dari tamu disebut…
Guest folio
Registration card
Reservation form
Room status report
Confirmation slip
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