DO No. 009, s. 2021

1.What is the primary purpose of establishing a Quality Management System (QMS) in the Department of Education

as outlined in the provided text?

•   A. To increase bureaucratic processes

•    B. To decrease accountability

•   C. To deliver citizen-centric quality public service

•   D. To create more variability in process implementation

2. According to Executive Order (EO) No. 605, what is the directive given to all departments and agencies of the Executive branch regarding the adoption of Quality Management Systems (QMS)?

•   A. To ignore the ISO 9001 standards

•   B. To establish their own quality management programs

•   C. To adopt the ISO 9001 QMS as part of a government-  wide quality management program

•   D. To avoid aligning processes within and across   governance levels

3. Which of the following is not a benefit of establishing a QMS certifiable to ISO standards in the Department of Education?

•   A. improved timeliness of service through streamlining and   standardization of processes and reduction of variability in   implementation

   

• B. increased productivity and efficiency through clarity in  processes and process holders

   

• C. strengthened accountability through transparent communication   within and among offices and personnel in the organization and  its external stakeholders

   

• D. enhanced client satisfaction through improvement of the   organization's ability to fully understand and consistently meet   client requirements

4. Which ISO standard is specifically mentioned in the text as a benchmark for quality management systems?

• A. ISO 14001

•   B. ISO 27001

•   C. ISO 9001:2015

•   D. ISO 45001

5. What is the purpose of a Management Review in the context of quality management systems?

• A. To conduct internal quality audits

•   B. To establish ISO standards

•   C. To evaluate the performance and effectiveness of the QMS

•   D. To train employees on audit processes

6. What does IQA stand for in the context of quality management systems?

• A. Internal Quality Assurance

•   B. Internal Quality Audit

•   C. International Quality Assessment

•   D. Integrated Quality Analysis

7. What is the role of a Process Holder within a Quality Management System (QMS)?

• A. Ensuring compliance with ISO standards

•   B. Managing the documentation of processes

•   C. Overseeing and being responsible for a specific       process

•   D. Conducting internal quality audits

8. How does a Procedure differ from a Process within a Quality Management System?

• A. Procedures are broader in scope than Processes

   

• B. Procedures focus on inputs and outputs, while   Processes focus on activities

•   C. Procedures outline how to perform a process, while       processes are a set of activities

•   D. Procedures are not required in a QMS, while   Processes are essential

9. What is the main purpose of a Quality Policy Statement (QPS) within a QMS?

• A. To outline the roles and responsibilities of process       holders

•   B. To define the quality objectives of the organization

•   C. To establish ISO standards for quality management

•   D. To document the context and risks of the organization

10. Who are considered Relevant Interested Parties (RIPs) in the context of a Quality Management System?

•   A. Employees within the organization

•   B. External partners and stakeholders

•   C. Clients who receive the organization's services

•    D. All of the above