
CX Team Leader
Quiz
•
Other
•
Professional Development
•
Practice Problem
•
Hard
X P
Used 3+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Sejalan dengan CX, pengalaman apa yang ingin dialami oleh konsumen?
Andal- mudah- tepat- nyaman
Cepat- mudah- simpel- menyenangkan
Andal- terbantu- cepat- simpel
Terbantu- mudah- cepat- menyengkan
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Kepanjangan yang paling tepat dari layanan “HEART With Care” adalah?
Hopeful- Easy- Analysis- Reliable- Truly fun
Hopeful- Empathy- Available- Review- Truly fun
Helpful- Easy- Analysis- Reliable- Talking
Helpful- Easy- Available- Reliable- Truly fun
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Esensi yang paling tepat dari customer experience (CX) adalah?
Dampak dari layanan kita terhadap pikiran, perasaan, tindakan dan penilaian customer
Kepuasan konsumen
Ketika kebutuhan konsumen terpenuhi
Memastikan konsumen tidak melakukan komplain
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Panduan untuk menjadi Team Leader yang baik adalah?
AKU BISA
KOMPETEN
TUNTAS
CX= BOS + NOS
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Kepanjangan yang paling tepat dari BOS adalah?
Business- Operational- Strategic Excellence
Business- Optimalization- Service Excellence
Business- Operational- Simplicity Excellence
Business- Operational- Service Excellence
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Yang tidak termasuk dalam masalah bisnis adalah?
Market share menurun
Penjualan menurun
Proses berjalan lebih lama dari seharusnya
Profit menurun
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Berikut ini adalah unsur pembentuk kepuasan konsumen, kecuali?
Ketersediaan & kualitas produk
Kualitas interaksi & kompetensi petugas
Referensi dari orang lain
Kenyamanan & keamanan tempat & fasilitas
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