FBI Handling Procedures

What is FoodBorne Illness?

• Guest complaint due to poor plating or appearance

• Guest complaint due to illness is caused by consuming contaminated food or beverages.

• Guest complaint due to food served late

Which one are the symptoms of foodborne illness?

• Migraine, High Blood Pressure

• Fever, Flu, Feel Weak to Go to Work

• Vomit, Diarrhea, Abdominal Pain, Fever, Vomiting

Which one is not the cause of foodborne illness?

• Food From Unsafe Source

• Food Handlers Who Is Ill with Vomiting or Diarrhea

• Good Compliance of Food Safety Procedures

Which manager is not required to be notified upon receiving a foodborne illness complaint

• Department Manager , Hotel Manager

• Director of F&B, Executive Chef

• Hygiene Manager

• Housekeeping Manager

Who is responsible for collecting information from the guest using the 'Food Related Incident Report'?

• Hygiene Manager

• Duty Manager, Outlet Manager

• The Chef

Who is responsible for completing the Foodborne Illness (FBI) investigation report?

• Executive Chef

• Duty Manager & Outlet Manager

• Hygiene Manager

What documents we need to standby before update guest on final report?

• Certificate of Analysis / Lab Test Report

• Food Related Incident Report

• Customer Complaint & Foodborne Illness Investigation Form

• All of that above

What we need to do after found this is potential crisis complaint?

• Report Police

• Report MOH & DBKL

• Special Situation Management Plan

What we need to do after found this is potential crisis complaint?

• Report Police

• Report MOH & DBKL

• Special Situation Management Plan