Awards Sale Intro

Which of the following is a key advantage of award routing?

• A. Only available for domestic flights

• B. Ability to build complex itineraries not visible online

• C. Guaranteed mileage accrual for the customer

• D. Only applies to economy fares

What is one of the main benefits clients enjoy when booking award tickets through our agents?

• A. Earning extra miles on every award ticket

• B. Automated refund and exchange processing online

• C. More personalized and flexible itinerary options

• D. Lower airport taxes and government fees

Why is markup important when pricing award tickets?

• A. It is required by law

• B. It ensures profitability and flexibility in discounts

• C. It automatically includes lounge access

• D. It guarantees upgrade eligibility

When must you recommend moderate markups?

• A. When a client books a rush premium trip departing within 24 hours

• B. When the client’s company is paying or they are frequent flyers

• C. When itineraries are highly customized

• D. When the award ticket is refundable

When calculating the minimum markup on an award ticket, you must:

• A. Multiply the miles by a standard $0.01 rate

• B. Divide the total miles by 1,000 and multiply by $0.05

• C. Multiply miles by the airline’s per-mile rate (e.g., $0.0135)

• D. Add a flat $500 to all award tickets

A customer is booking a business class award ticket that requires two separate tickets. Which of the following disclaimers is most important to highlight?

• A. They cannot select seats online

• B. They will need to re-check baggage between flights

• C. They must pay in cash at the airport

• D. They cannot use lounge access

For a rush premium booking (departure in less than 48 hours), the best approach to markup is:

• A. Keep markup minimal to close quickly

• B. Apply higher markup due to urgency and complexity

• C. Waive markup entirely

• D. Always match competitor prices exactly

What is one reason award tickets do not accrue frequent flyer miles?

• A. They are considered special promotional fares

• B. They are always issued in economy class

• C. They are booked through GDS only

• D. They are refundable by default

If a client insists on a fully refundable award ticket, you

• A. Tell them all award tickets are refundable without fees

• B. Highlight any applicable cancellation fees and refund policies

• C. Refuse to issue award tickets

• D. Guarantee a 100% refund regardless of circumstances

True or False: Award tickets are always processed in the same currency as the customer’s credit card.

• ❌ False

• ✅ True