C.A.R.E.S Loyalty Promises

• The purpose of Accor is Pioneering the art of responsible hospitality, connecting cultures with hearfelt care.

• True

• False

• How to show the Hearfelt Care?

• to show curiosity, closed-mindedness, authenticity

• to show curiosity, open-mindedness, calmness

• to show curiosity, open-mindedness, authenticity

• to show adaptable, open-mindedness, authenticity

What are our Loyalty Promises?

• D.A.R.E.S

• C.A.R.E.S

• S.H.A.R.E.S

• B.A.R.E.S

What does C.A.R.E.S stand for?

• Confirm, Acknowledge, Reward, Empower, Succeed

• Care, Acknowledge, Reward, Empower, Succeed

• Confirm, Authentic, Reward, Empower, Succeed

• Confirm, Acknowledge, Refund, Empower, Succeed

what is the question to warmly confirm that every guest is a member?

• May I have your credit card and ID?

• May I have your name?

• May I have your ALL membership number?

• May I have your booking confirmation?

how do we acknowledge our members, showing how much their loyalty matters?

• Scripted words: thank them for their loyalty every time we meet them

• Personally thank them for their loyalty & welcome them back to our hotel

  personally thank them for their loyalty & welcome them back to our hotel

• Thank them every 5 min for their loyalty & welcome them back to our hotel

• No need to thank them because they will come back to our hotel anyway

Instead of saying "Thank you for your loyalty", you say: "Welcome back. It's always a pleasure to have you here with us"

• True

• False

Which ALL Members get complimentary breakfast?

How many % bonus on Reward points earned during stay for Platinum Member?

• 48

• 76

• 100

• 24

The HIGHEST PUBLISHED MEMBERSHIP TIER is LIMITLESS

• True

• False