fbs qualities

Maria, a server, arrives at work wearing a dirty uniform and has long, untrimmed nails. During her shift, she frequently touches her face and hair.

What is the best course of action for Maria or her supervisor?

• Ask her to wear gloves to cover her nails

• Assign her to kitchen prep where customers can’t see her

• Remind her of hygiene standards and ask her to clean up before starting

• Ignore it since it’s not affecting food directly

A customer asks a waiter about a dish, but the waiter mumbles the answer and avoids eye contact. The customer becomes frustrated.

What quality should the waiter improve?

• Technical skills

• Communication skills

• Time management

• Attention to detail

John is consistently 10–15 minutes late for his morning shifts, which causes delays in opening the restaurant.

What is the most likely consequence of this behavior?

• It improves his flexibility

• It creates team bonding since others wait together

• It disrupts workflow and customer service

• It helps others learn time management

A cook has five dishes to prepare and keeps focusing on one item at a time, resulting in long wait times.

Which skill is the cook failing to demonstrate?

• Teamwork

• Technical skills

• Adaptability

• Time management

During a busy lunch service, Lisa notices her coworker struggling but continues working on her own tasks without offering help.

What is the best action Lisa should take to demonstrate teamwork?

• Focus only on her own duties

• Wait until her shift ends to offer help

• Report her coworker to the manager

• Assist her coworker while maintaining her own responsibilities

A customer complains that their food is too cold. The server responds with, “Well, that’s how we serve it,” and walks away.

What should the server have done to demonstrate excellent customer service?

• Ignore the complaint if it's a known recipe

• Tell the customer to speak with the chef

• Apologize and offer to reheat or replace the dish

• Ask another staff member to deal with the customer

A customer with a shellfish allergy asks if a specific dish is safe. The server isn't sure and says, “I think it’s fine,” without checking.

What should the server have done?

• Avoid answering and change the subject

• Immediately confirm with the kitchen or allergen chart

• Offer a free drink as reassurance

• Guess based on the name of the dish

A barista frequently burns milk for lattes and over-extracts espresso, resulting in poor customer reviews.

Which area does the barista need to improve?

• Technical skills

• Time management

• Personal hygiene

• Communication skills

A chef prepares a plate with a missing side item and sends it out to the customer. The customer complains, and the dish has to be remade.

Which quality could have prevented this?

• Punctuality

• Attention to detail

• Adaptability

• Customer service

The POS (point-of-sale) system crashes during the dinner rush. One server gets flustered and refuses to take any more orders.

What skill is needed in this situation?

• Adaptability

• Teamwork

• Technical skills

• Communication