Tugas dan Tanggung Jawab Bellboy

What is the main duty of a bellboy?

• Serve food in the restaurant

• Clean guest rooms

• Deliver guest items to the room

• Answer phone calls at the front office

The bellboy works under the supervision of the department...

• Housekeeping

• Food and Beverage

• Front Office

• Security

What is the name of the aid used by bellboys to carry guest luggage?

• Vacuum cleaner

• Porter line

• Luggage trolley

• Cart cleaner

When guests arrive, the first thing the bellboy does is...

• Ask for guest identification

• Inquire about food orders

• Help open the door and greet warmly

• Request a tip

When delivering guest items to the room, the bellboy should...

• Enter directly without knocking

• Wait in the lobby

• Knock on the door and ask for permission to enter

• Leave the items outside the room

If a guest requests assistance carrying items to the lobby, the bellboy should...

• Refuse because it's break time

• Forward to housekeeping

• Assist as requested by the guest

• Ask for additional payment first

The correct duty of a bellboy is...

• Arrange the guest's dining table

• Prepare guest rooms

• Deliver letters or documents to guest rooms

• Clean the lobby floor

The attitude that a bellboy should have when serving guests is...

• Tough and harsh

• Fast and careless

• Polite, quick, and friendly

• Quiet and indifferent

The bellboy is also known by another term, which is...

• Receptionist

• Waiter

• Porter

• Housekeeper

The appearance of the bellboy must always be...

• Different every day

• Unique and flashy

• Clean, neat, and professional

• Casual and free