Concierge

When arranging luggage on the trolley, which of the following is correct?

• Place fragile items at the bottom

• Mix everything randomly

• Place heavy luggage at the bottom, fragile on top

• Only carry one bag at a time

Which action is NOT part of tour arrangement?

• confirm guest details and date

• book unlicensed tours for quick discounts

• recommend options and prices

• log and coordinate with providers

What is the correct order when a guest receives a parcel?

• sort -> record -> notify -> deliver

• deliver -> notify -> record -> sort

• notify -> sort -> record -> deliver

• deliver -> record -> notify -> sort

What is the final action for bell staff after assisting a group with check-out and loading luggage?

• Return to the front desk

• ask for feedback

• start cleaning the lobby

• record details in the handover log

When helping a guest send a fax, what is the FIRST step?

• Collect payment

• ask for recipient name only

• dial the number

• request room key and verify guest info

Along with positive review, what do the concierge need to build?

What is the most important step to prevent the luggage from being stolen?

• Don't move items without permission

• Keep luggage organized and room clean

• Lock door when leaving and secure key properly

• No unauthorized access or unrelated tasks

How many steps to handling luggage for individual guests checking in?