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Concierge

Authored by Akoka Rize

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University

Used 2+ times

Concierge
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8 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When arranging luggage on the trolley, which of the following is correct?

Place fragile items at the bottom

Mix everything randomly

Place heavy luggage at the bottom, fragile on top

Only carry one bag at a time

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which action is NOT part of tour arrangement?

confirm guest details and date

book unlicensed tours for quick discounts

recommend options and prices

log and coordinate with providers

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the correct order when a guest receives a parcel?

sort -> record -> notify -> deliver

deliver -> notify -> record -> sort

notify -> sort -> record -> deliver

deliver -> record -> notify -> sort

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the final action for bell staff after assisting a group with check-out and loading luggage?

Return to the front desk

ask for feedback

start cleaning the lobby

record details in the handover log

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When helping a guest send a fax, what is the FIRST step?

Collect payment

ask for recipient name only

dial the number

request room key and verify guest info

6.

FILL IN THE BLANK QUESTION

1 min • 1 pt

Along with positive review, what do the concierge need to build?

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the most important step to prevent the luggage from being stolen?

Don't move items without permission

Keep luggage organized and room clean

Lock door when leaving and secure key properly

No unauthorized access or unrelated tasks

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