CRM Quiz 1

It is a strategic approach that businesses use to manage interactions and relationships with current and potential customers.

• Customer Relative Management

• Customer Relationship Management

• Customer Responsibility Management

• Customer Recreationship Management

What is the primary focus of CRM?

• Enhance customer satisfaction and loyalty by understanding their needs and preferences better.

• To be rich

• To provide for family

• To be handsome

The following are the intended user of CRM except one.

• Marketing Teams

• Small Businesses

• Large Enterprises

• Customers

It is a type of CRM that automates and streamlines day-to-day customer interactions and processes

• Operational CRM

• Analytical CRM

• Collaborative CRM

• Strategic CRM

It is a type of CRM that analyzes customer data to make better business decisions

• Analytical CRM

• Operational CRM

• Collaborative CRM

• Strategic CRM

It is a type of CRM that improves communication and information sharing between departments (sales, marketing, support)

• Analytical CRM

• Operational CRM

• Collaborative CRM

• Strategic CRM

It is a type of CRM that identifies high-value customers and create personalized CRM strategies to maximize engagement.

• Analytical CRM

• Collaborative CRM

• Strategic CRM

• Operational CRM

The following are the results when using CRM except one.

• Increased Efficiency

• Scalability

• Stronger Relationship

• Bankruptcy