1.1 Identify Types of Messages

Which of the following is a verbal message?

• An email to a client

• A phone conversation with a supplier

• A printed company policy

• A WhatsApp text message

Which is an example of a written message?

• Face-to-face talk with a customer

• Video call with your boss

• Text message to confirm delivery

• Speaking at a meeting

Which feature is true about verbal messages?

• Always formal

• Shows tone and emotion easily

• Takes a long time to send

• Can be kept as proof

Written messages are most useful when:

• The information must be remembered later

• You need an immediate answer

• You are standing next to the person

• You want to joke with a friend

Which is NOT a written message?

• A letter to HR

• An email to your supervisor

• A phone call to your manager

• A note left on a desk

Which method is fastest for urgent information?

• Email

• Memo

• Face-to-face talk

• Formal letter

Which is a formal written message?

• Email to a customer confirming a meeting

• Quick chat during lunch

• Whispering to a co-worker

• Phone call to a friend

Which of these is an advantage of verbal messages?

• They are always recorded

• They are quick and show emotion

• They are always formal

• They cannot be misunderstood

Which is the main reason for using a written message?

• It’s private

• It’s quick

• It creates a record

• It uses body language

Which is an informal written message?

• Handwritten thank-you card to a client

• Post-it note to a colleague saying “Lunch at 1?”

• Official contract with supplier

• Invoice for payment