SZH BOY Training Quiz

True or False: You need to record interactions for returning students on your Daily Field Reports.

• True

• False

Answer explanation

All interactions from each day must be recorded, even if the student is a regular visitor.

What is the MAX number of hours a Student Zone Helper can work in a shift?

• 2

• 3

• 4

• 5

What are the correct steps to call out?

• 1. 1.Email Edwan/Matisse and CC Branch Manager
     
     2. Call Branch Manager

• 1. 1.Call Branch Manager
     
     2. Email Edwan/Matisse and CC Branch Manager

• 1. 1. Slack Edwan
     2. Call Branch Manager

Answer explanation

Always call your Branch Manager first. Then email Edwan and Matisse and CC your Branch Manager.

What grades are Student Zones for?

• K-5

• K-8

• K-12

• Any grade

Answer explanation

Student Zones are for K-12 Students. If a college student or anyone else asks for help, please refer them to the help desk.

True or False: Student Zone Helpers can help other patrons with special requests (translations, paperwork, watching belongings, etc).

• True
• False

Answer explanation

Remember the Golden Rule: You're there to serve students, not get caught up in patron hijinks. That is the librarians job!

What is the MAX number of hours you can work in a pay period (2 weeks)?

• 12

• 16

• 20

• 24

True or False: If a student is too young to write down their names, they do not have to sign in and you do not have to log their interactions.

• True
• False

Answer explanation

You should record and submit every student interaction. If a student is too young to write down their information, you can ask them or their family for the information you need to sign them in and submit the interaction.

Select all that apply: What should you do 15 minutes before your shift ends?

• Give students a 15 minute warning that the Student Zone will be closing in 15 minutes

• Clean up any supplies that have been used.

• Store laptops back in their carts

• Review the sign-in sheet and submit any field reports that have not been submitted

True or False: Students can complete the reward card multiple times.

• True
• False

If a student needs support in something you are not familiar with, what should you consider first?

• Library Resources (databases, Tutor.com, etc)

• Slack

• Google

• Phone-a-friend

Answer explanation

The library has a plethora of great resources like databases and Tutor.com. Please consider these resources before searching for other options. Taking some time to familiarize yourself with these resources can be helpful!