Which ISO standard primarily focuses on Information Security Management Systems (ISMS), often applied in government IT systems?

• ISO 9001

• ISO 27001

• ISO 14001

• ISO 20000

In the Philippine context, which law mandates data privacy and protection in both government and private institutions?

• Cybercrime Prevention Act of 2012 (RA 10175)

• E-Commerce Act of 2000 (RA 8792)

• Data Privacy Act of 2012 (RA 10173)

• Freedom of Information Order

Which of the following is NOT a principle of ISO 9001 Quality Management?

• Customer focus

• Leadership

• Continual improvement

• Maximizing profit

What does the “process approach” in quality management emphasize?

• Focusing on individual tasks only

• Managing activities as interconnected systems

• Relying solely on employee initiative

• Removing all documentation requirements

Which law institutionalized the Freedom of Information (FOI) in the Philippine Executive branch through an Executive Order?

• RA 10173

• RA 11032

• EO No. 2, s. 2016

• RA 8792

RA 11032 or the Ease of Doing Business Act requires government agencies to:

• Eliminate all online services

• Streamline frontline services and reduce red tape

• Avoid publishing citizen charters

• Limit ICT adoption

Which of the following best explains the importance of ISO certification for government digital services?

• It ensures political compliance.

• It guarantees zero errors in IT systems.

• It builds trust by ensuring internationally recognized standards of quality and security.

• It eliminates the need for audits.

Which is a common pitfall in implementing ISO in government IT projects?

• Too much leadership support

• Over-documentation without actual implementation

• Strong employee engagement

• Regular internal audits

In ISO 27001, which of the following is a critical control?

• Hiring only IT graduates

• Risk assessment and risk treatment plan

• Posting passwords on bulletin boards for easy access

• Ignoring third-party vendor risks

The Philippine e-Government Master Plan (EGMP) emphasizes:

• Paper-based transactions only

• Fragmented ICT solutions in every agency

• Interoperability and citizen-centric digital government services

• Avoiding private sector partnerships