Manajemen Layanan TI dan ITIL_Posttest

Manajemen Layanan TI dan ITIL_Posttest

Professional Development

30 Qs

quiz-placeholder

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Manajemen Layanan TI dan ITIL_Posttest

Manajemen Layanan TI dan ITIL_Posttest

Assessment

Quiz

Other

Professional Development

Practice Problem

Easy

Created by

Else Huslijah

Used 2+ times

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30 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Manajemen Layanan TI (ITSM) adalah…

Serangkaian proses untuk mengelola layanan TI agar memenuhi harapan pelanggan
Sekumpulan aplikasi untuk mengelola hardware
Teknologi baru untuk meningkatkan kapasitas server
Aktivitas administratif TI

2.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Tujuan utama manajemen layanan TI adalah…

Memastikan layanan TI sesuai atau melebihi harapan pelanggan
Menekan biaya pemasangan internet
Menyediakan software gratis
Menambah jumlah server

3.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Fokus utama manajemen layanan TI adalah…

Efisiensi dan efektivitas penyedia layanan TI internal
Membeli perangkat keras terbaru
Membuat aplikasi mobile
Menghapus layanan lama

4.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Penyedia layanan TI eksternal biasanya…

Menerapkan layanan outsourcing
Membatasi layanan internal
Mengurangi standar layanan
Mengganti infrastruktur internal

5.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

ISO 20000 adalah standar…

Manajemen layanan TI
Manajemen risiko
Sistem operasi
Audit keuangan

6.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Dalam ISO 20000, Service Portfolio diatur pada chapter…

8.2
8.1
8.6
8.7

7.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Manajemen layanan TI berperan penting karena…

Mendukung kebutuhan bisnis organisasi
Menekan biaya perjalanan pegawai
Mengganti semua aplikasi lama
Menyediakan perangkat baru

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