Check-in Procedure

While handling check-in for an individual guest, the first step is to:

• Assign a room immediately

• Request for payment in advance

• Greet and welcome the guest

• Hand over the room key

Which document is MOST important for completing the check-in process for an individual guest?

• Guest Comment Card

• Registration Card

• Room Service Menu

• Lost & Found Register

During group check-in, what is usually prepared in advance to speed up the process?

• Restaurant bills

• Guest feedback forms

• Housekeeping reports

• Registration Cards and keys

For VIP guest check-in, which of the following is given top priority?

• Escort to the room with special amenities

• Collecting advance payment immediately

• Offering complimentary buffet vouchers

• Asking the guest to wait in the lobby for room readiness

Speedy check-in is MOST suitable for:

• Guests staying for long duration

• Corporate or repeat guests with pre-filled details

• Tourists arriving in large groups

• Walk-in guests without reservation

What is a key advantage of pre-registration for group or VIP guests?

• Reduces check-in time

• Eliminates the need for front office staff

• Avoids payment collection

• Guarantees early check-out

In group check-in, who usually coordinates between the hotel and the group members?

• Guest Relations Officer

• Front Desk Supervisor

• Group Leader or Tour Escort

• Bell Captain

Which of the following is a unique feature of VIP check-in compared to a normal check-in?

• Use of registration card

• Collecting ID proof

• Room assignment by system automatically

• Special welcome amenities and personalized escort