Hotel, Resort, and Lodging Management

A housekeeping supervisor would fall under the Human Resources department?

• True
• False

Which department is usually the first point of contact for hotel guests?

• Housekeeping

• Engineering

• Front Desk

• Accounting

Extended-Stay Hotels are designed for guests staying...

• a couple of days

• at the beach

• weeks or months

• years

Which department ensures rooms are clean and ready for new guests? 

• Concierge

• Housekeeping

• Security

• Food & Beverage

Which department is responsible for managing employee hiring and training?

• Security

• Human Resources

• Engineering

• Sales & Marketing

Hotels are large establishments with guest rooms and multiple services.

• True
• False

A banquet for 200 people is being hosted at the hotel. Which department takes the lead?

• Food & Beverage

• Security

• Housekeeping

• Front Desk

Which department would have an Executive Chef?

• Engineering

• Front Desk

• Food & Beverage

• Sales & Marketing

Which department would have a Front Desk Agent?

• Sales & Marketing

• Housekeeping

• Human Resources

• Front Desk

A Chief Engineer works in the Engineering Department?

• True
• False