Introduction to Operations Management

A hotel manager is deciding whether to hire additional housekeeping staff to speed up room cleaning. Guests will get faster service, but labor costs will increase. This decision is mainly a trade-off between:

• Innovation and quality

• Effectiveness and efficiency

• Strategy and productivity

• Asset and cost management

A restaurant owner notices food waste has increased because ingredients expire before being used. Which operations management responsibility should be addressed first?

• Human resource management

• Cost management

• Asset and inventory management

• Service innovation

A theme park reduced ticket prices to attract more visitors. While attendance doubled, long waiting lines caused customer complaints. Which operations issue must be improved?

• Capacity planning

• Product design

• Quality control

• Asset utilization

A cruise line company ensures food safety by inspecting suppliers, storage, and cooking methods. This highlights which operations decision area?

• Human resource planning

• Process and quality management

• Financial forecasting

• Layout design

A fast-food chain introduces a drive-thru to speed up service. However, employees struggle to adapt. The operations manager should first:

• Redesign the menu to simplify orders

• Provide employee training

• Close the drive-thru during peak hours

• Raise product prices

A luxury resort balances offering 24/7 butler service with the high cost of employing staff. What type of operations decision is this?

• Inventory decision

• Capacity decision

• Human resource decision

• Quality control decision

A travel agency adopts an online booking system. Which transformation process change does this represent?

• Input change

• Output redesign

• Operational innovation

• Capacity management

A hotel invests in staff wellness programs to reduce turnover and absenteeism. This reflects which responsibility of operations managers?

• Human resource management

• Asset management

• Cost management

• Inventory control

A popular café struggles to maintain consistent taste across branches. Which area should the operations manager prioritize?

• More menu items

• Expanding seating capacity

• Standardization of processes

• Reducing staff hours

Operations management is concerned with the ________, ___________ and ___________ of the system that create the organization’s goods or services.

• brand, public image and identity

• production, people and profit

• profits, growth and competitiveness

• design, management, and improvement