Chapter 5,6,7 (Personality Development)

Which of the following best explains why time management is important in self management?

• it helps eliminate all stress permanently.

• It ensures that employees never need to multask.

• It improves productivity and leads to a balanced life.

• It increases the number of working hours in a day.

An activity log is used in time management to:

• Record only office related tasks.

• Track how time is actually spent and identify time wasting activities.

• Ensure that stressors are completely eliminated.

• Calculate the exact financial cost of wasted time.

Which of the following is an example of a stress symptom?

• Creating a to-do list for tasks.

• Increased heart rate and irritability.

• Performing meditation and prayer.

• Practicing empathy toward colleagues.

When someone is able to control their emotions, adapt to change and avoid impulsive decisions, they demonstrate which domain of emotional intelligence?

• Self awareness

• Self management

• Social awareness

• Relationship management

A team leader motivates others, resolve conflict fairly, and builds trust among members. This behavior reflects which domain of emotional intelligence?

• Social awareness

• Self awareness

• Relationship managemenet

• Stress management

Why are positive human relations considered important in the workplace?

• They completely eliminate workplace stress.

• They reduce work conflict and improve productivity.

• They make written communication necessary.

• They allow employees to avoid supervision.

Which of the following best describes effective communication?

• Sending information quickly regardless of understanding.

• Transferring information where both parties agree and understand.

• Using only written channels to ensure accuracy.

• Relying mainly on non-verbal cues in all situations.

Non-verbal communication is important because:

• It always carries the same meaning in all cultures.

• It makes oral communication unnecessary.

• It adds additional meaning and reveals aspects of who we are.

• It is more professional than written communication.

An employee listens attentively during a meeting, avoids interrupting and gives feedback. Which skill is this demonstrating?

• Communication etiquette

• Active listening

• Aggressive communication style

• Non-verbal communication

Why is email etiquette important in workplace communication?

• It reduces the need for oral communication.

• It ensures messages are short and use abbreviations.

• It reflects professionalism and politeness of the sender.

• It eliminates the need for proofreading.