Management Organization Chap 7

What is the importance of organizational communication in a company?

• It reduces teamwork

• It helps build networks and gain competitive advantage

• It causes more barriers

• It eliminates feedback

Which of the following is a type of non-verbal communication?

• Written communication

• Body movements

• Email

• Lecture

Vertical communication flows in which directions?

• Left and right

• Inward and outward

• Upward and downward

• None of the above

What is the main goal of organizational communication?

• To build noise

• To achieve specific intentions through interaction

• To reduce communication

• To avoid teamwork

Which of the following is a barrier to effective communication?

• Feedback

• Cultural differences

• Teamwork

• Trust

Which element in the communication process involves assigning meaning to a message?

• Encoding

• Decoding

• Channel

• Noise

What type of communication is an email?

• Oral communication

• Non-verbal communication

• Electronic communication

• Informal communication

Grapevine communication is considered:

• Formal and reliable

• Informal and usually unreliable

• Vertical communication

• Horizontal communication

Which factor can encourage effective organizational communication?

• Lack of trust

• Developing openness

• Poor leadership

• Noise

Which of the following is NOT an effect of poor communication?

• High morale

• Low productivity

• Dissatisfaction

• Lack of commitment