MODULE 1

At what point in team development are members mainly figuring out their roles, making plans, and beginning to connect with one another?

• Storming

• Adjourning

• Norming

• Forming

A group has moved beyond disagreements and is starting to show real teamwork. Which description best matches this stage?

• Distrust

• Competitiveness

• Collaboration

• Isolation

An employee told a coworker to “take care of the report,” but one thought it meant sending it to a client while the other thought it meant filing it in the system. What could have prevented this mix-up?

• Assuming the other person knew what was meant

• Avoiding all work messages over email or text

• Writing or speaking with more clear and specific wording

• Asking the coworker to complete both possible tasks

When someone listens only for details that confirm what they expect to hear, rather than the full message, this is called:

• Filtering

• Gossip

• Explication

• Selective hearing

Which example shows the use of biased language?

• “Please meet Jordan, our skilled new accountant.”

• “This is our female sales representative, Julianne.”

• “I appreciate the hard work you’ve done so far.”

• “Our team is excited about the project deadline.”

What is considered good etiquette for phones or laptops during an in-person business meeting?

• Keep them but silence or switch off

• Use them whenever the discussion feels irrelevant

• Leave them at home completely

• Use them freely, just like outside of the meeting

Which of these is an example of informal communication in the workplace?

• A manager casually mentioning a schedule change at lunch

• A quarterly performance report to the board of directors

• A signed contract with a supplier

• An official memo announcing new HR policies

Which of the following best represents labor as a factor of production?

• A team of construction workers building a house

• A loan provided by a local bank

• A company’s farmland

• Shares purchased on the stock market

Which is an example of a renewable natural resource used in business?

• Oil

• Trees for lumber

• Aluminum

• Cement

The primary goal of a for-profit business is to:

• Maximize returns for its owners

• Focus only on charitable giving

• Provide services without concern for revenue

• Operate purely for community benefit