Conflict Resolution

You can't go wrong if you are...

• Honest

• A good debater

• On time

• More informed

Your friend borrows your sunglasses and loses them. What should you do?

• Express anger and emotion

• Explain your feelings and ask for a replacement

• Address how they need to be better

• Lose their sunglasses in return

You're being accused of breaking something you didn't. What should you do?

• Argue your case immediately.

• Figure out who broke the item.

• Make a plan to pay for the broken item.

• Stay calm, honest, and explain your side. Try to calm the other side.

To resolve a conflict you need to...

• Find a middle ground

• Sacrifice some of your position

• Agree on a mutual end goal

• All of the above

What's a good method for resolving conflict?

• Agree to their first proposal to calm everyone down

• Speak in "you" statements so they feel heard

• Explain your needs clearly

• Make it personal

Which of these counts as a conflict?

• A fight

• Two competing ideas for a project

• Schedule conflicts

• All of the Above

After finding a solution...

• Accept it, regardless of results

• Work so it fails to prove you were right

• Check in later to see if everyone is happy with it

• Carry it out for a day to see if it works immediately

Which is NOT a method of conflict resolution?

• Negotiate

• Investigate

• Mediate

• Win-Win Attitude

Which IS a method of conflict resolution?

• Yelling

• Meditation

• Debate

• Looking at both sides

If a solution fails...

• You have failed

• The solution needs to be rethought

• You should work with someone else

• The other person has failed