CX Principles Quiz

Which CX Principle is best described as “placing people at the center of every decision, interaction, and service design”?

• Always Reliable

• Human at the Core

• Simple & Efficient

• Future Ready

An employee proactively uses a digital tool to automate a repetitive task, making the process faster and easier for everyone. Which principle is being demonstrated?

• Always Reliable

• Human at the Core

• Simple & Efficient

• Future Ready

“We shall strive to get it right the first time and continuously refine our approach through insight and experience.” This statement reflects which CX Principle?

• Always Reliable

• Human at the Core

• Simple & Efficient

• Future Ready

A team listens carefully to feedback from colleagues and uses it to improve their process, making everyone feel heard and valued. Which principle is this?

• Always Reliable

• Human at the Core

• Simple & Efficient

• Future Ready

“We shall continuously innovate and improve, pushing boundaries to deliver smarter solutions and elevate service excellence.” Which principle does this describe?

• Always Reliable

• Human at the Core

• Simple & Efficient

• Future Ready

An employee takes full ownership of a customer issue, follows up until it’s resolved, and ensures the customer is satisfied. Which principle is most evident?

• Always Reliable

• Human at the Core

• Simple & Efficient

• Future Ready

Myth or Fact- “Simplifying a process always requires major changes or new technology.”

• MYTH

• FACT

Myth or Fact- “Customer experience is only important for employees who interact directly with external customers.”

• MYTH

• FACT