HTC 102

Who is known as the “Father of Quality Control” and introduced the PDCA Cycle?

• W. Edwards Deming

• Joseph Juran
• Philip Crosby
• Kaoru Ishikawa

The concept of the “Hidden Plant,” which highlights wasted capacity due to poor quality, was introduced by:

• Armand Feigenbaum

• Peter Drucker
• W. Edwards Deming
• Philip Crosby

Which era emphasized manual skills, creativity, and personal customer relationships?

• Craftmanship Era

• Standardization Era

• Quality Control Era

• Industrial Era

What does the “Pareto Principle” (popularized by Juran) suggest?

• 80% of causes lead to 20% of effects.
• The principle states that all effects are caused by a single factor.
• Customer is always right

• 80% of effects come from 20% of causes.

Which quality tool is also known as the Cause-and-Effect Diagram?

• Pareto Chart
• Flowchart
• Control Chart
• Ishikawa Diagram

Deming’s philosophy emphasized which of the following as critical to quality improvement?

• Focus on individual performance
• Strict adherence to regulations
• Continuous improvement and process management
• Minimizing costs over quality

The Juran Trilogy consists of quality planning, quality control, and:

• quality improvement
• quality assessment
• quality measurement
• quality evaluation

Which Japanese quality guru focused on continuous customer service even after product delivery?

• Kaoru Ishikawa
• Shigeo Shingo
• Joseph Juran
• W. Edwards Deming

Quality is free” and “zero defects” were principles promoted by:

• W. Edwards Deming
• Kaoru Ishikawa
• Joseph Juran
• Philip Crosby

Which of the following describes Six Sigma?

• A financial analysis tool used to measure company profits.
• A quality management system that focuses solely on employee training.
• A strategy for increasing production speed without quality control.
• A methodology for process improvement that aims to reduce defects and variability.