HPE-Aruba September 2025 Competency Exam

To minimize errors related to not getting enough sleep, you must limit social media or the use of gadgets before going to bed.

• TRUE

• FALSE

TRUE or FALSE: When reviewing an email thread, you should read the emails from the bottom (oldest) to the top (most recent) to correctly trace where the request is coming from.

• TRUE

• FALSE

TRUE or FALSE: Engineers should not rely on the message provided by the Sales Rep and must independently review the original email copy and thread

• TRUE

• FALSE

TRUE or FALSE: If your tenure is more than 6 months, you are no longer allowed to send High SRP validation to your mentor

• TRUE

• FALSE

TRUE or FALSE: RYOE is calculated solely on resolved Raw cases; Other tasks tickets are excluded

• TRUE

• FALSE

TRUE or FALSE: All probing questions should be directed to partners and not to Triage team, they won’t be able to answer your questions

• TRUE

• FALSE

TRUE or FALSE: Double/Triple check your response prior to sending and review email copy after sending

• TRUE

• FALSE

What resource should be used to consolidate and track ongoing JIRA formatting issues?

• JIRA's built-in analytics dashboard.

• HPE-Aruba Notebook

• An Excel spreadsheet created for consolidating JIRA formatting issues.

• The existing Part Comparison Tool

What is the best tool to use for comparing requested parts vs created BOM?

• HPE-Aruba Notebook

• One Config Advance

• COO File

• Part Comparison Tool

True or False: Avoid use of mobile phone, TV, gaming devices, and the likes during the shift. These are considered WAH distractions

• TRUE

• FALSE