REVISION TEST 1

What is the primary mission of a housekeeping department?

• Reduce housekeeping staff.

• Increase customer engagement.

• Maintain exterior cleanliness only.

• Provide a clean interior to upgrade room sales.

Which of the following is a type of lodging establishment?

• Resort.

• Hospital.

• Retail store.

• Restaurant.

What is the main function of the housekeeping department in hospitals?

• Entertain patients.

• Provide patient meals.

• Manage patient admissions.

• Assist in promoting comfort and controlling harmful organisms.

What is a characteristic of luxury lodging establishments?

• Low pricing.

• Rural locations.

• Limited guest services.

• High-end services and amenities.

What does "heritage" refer to in lodging themes?

• High-rise buildings.

• Eco-friendly hotels.

• Hotels near airports.

• Historical and cultural significance.

Of the following, which is the housekeeping department's goal?

• Enhancing sanitation.

• Ignoring guest comfort.

• Neglecting the décor of guest rooms.

• Generating maximum profits for the hotel.

Why is personal grooming important for room attendants?

• To impress supervisors.

• To win employee awards.

• To maintain hotel policies only.

• To ensure a professional appearance and hygiene

Who reports directly to the Executive Housekeeper?

• Room Attendant.

• Public Area Attendant.

• Linen Room Attendant.

• Assistant Housekeeper.

What is the responsibility of the uniform room attendant?

• Clean guest rooms.

• Supervise laundry services.

• Manage housekeeping schedules.

• Issue clean uniforms and manage soiled ones.

What is the role of the laundry manager?

• Manage room cleanliness.

• Oversee the uniform room.

• Deliver linens to guest rooms.

• Ensure the laundry operation runs efficiently.