Learning Objectives

The three components of an attitude are contrasted as follows:

• Cognitive, affective, and behavioral

• Emotional, physical, and logical

• Rational, impulsive, and habitual

• Sensory, perceptual, and motivational

Summarize the relationship between attitudes and behavior.

• Attitudes influence behavior, but behavior can also influence attitudes.

• Attitudes and behavior are completely unrelated.

• Behavior always determines attitudes, but attitudes never affect behavior.

• Attitudes and behavior are identical concepts.

Compare and contrast the major job attitudes.

• Job attitudes include job satisfaction, job involvement, organizational commitment, and perceived organizational support.

• Job attitudes are only about salary and benefits.

• Job attitudes do not affect employee performance.

• Job attitudes are unrelated to organizational outcomes.

Job satisfaction can be defined as:

• A positive feeling about a job resulting from an evaluation of its characteristics.

• The amount of work an employee completes in a day.

• The salary and benefits provided by an organization.

• The number of promotions an employee receives.

Summarize the main causes of job satisfaction.

• Work environment, compensation, recognition, and growth opportunities

• Company logo, office location, dress code, and parking space

• Number of meetings, size of office, color of walls, and lunch menu

• Type of computer, brand of coffee, office plants, and chair color

Identify four employee responses to dissatisfaction.

• Exit, Voice, Loyalty, Neglect

• Promotion, Transfer, Resignation, Demotion

• Engagement, Absenteeism, Productivity, Turnover

• Motivation, Satisfaction, Performance, Retention

What are the three components of an attitude according to the diagram?

• Cognitive, Emotional, Behavioral

• Cognitive, Affective, Behavioral

• Cognitive, Perceptual, Behavioral

• Emotional, Behavioral, Perceptual

Fill in the blank: The opinion or belief segment of an attitude is called the ________ component.

• Cognitive

• Affective

• Behavioral

• Emotional

Fill in the blank: The emotional or feeling segment of an attitude is called the ________ component.

• Affective

• Cognitive

• Behavioral

• Reflective

Fill in the blank: An intention to behave in a certain way toward someone or something is called the ________ component of an attitude.

• Behavioral

• Cognitive

• Affective

• Emotional