Quality Standards Quiz

According to the text, what is an example of a product that must meet the highest quality standards?

• A pair of jeans

• Internal parts for a jet engine

• Low-cost light bulbs

• Handmade leather shoes

Why might a low-cost product still be considered high quality?

• It is made with the most expensive materials.

• It meets consumer expectations and performs as expected.

• It is produced in large quantities.

• It is sold at a higher price than competitors.

What could be a potential drawback of designing a product with excessively high quality standards?

• It may fail to meet consumer expectations.

• It may become too expensive and uncompetitive.

• It may not last for several years in normal use.

• It may require less accountability from workers.

What is the relationship between price and quality as described in the text?

• Higher-priced goods are always of higher quality.

• Lower-priced goods cannot meet quality standards.

• Price and quality are relative concepts dependent on consumer expectations.

• Quality is determined solely by the cost of materials used.

How does consistent high quality affect business competitiveness?

• It reduces the need for a unique selling point (USP).

• It justifies higher prices for the brand.

• It eliminates the need for globalisation.

• It decreases consumer expectations.

Why is reducing prices not always the best method of increasing competitiveness?

• It leads to a decrease in product quality.

• Consistent quality is often more effective in competing in markets.

• It eliminates the need for advertising.

• It reduces consumer goodwill.

What is the relationship between quality and advertising costs?

• Higher quality increases advertising costs.

• Higher quality reduces advertising costs.

• Quality has no impact on advertising costs.

• Advertising costs are unrelated to product quality.

What is a key factor businesses must consider when improving quality?

• The cost factors involved versus the expected gains in competitiveness.

• The number of competitors in the market.

• The globalisation of the market.

• The average income of consumers.

What does the TIP section suggest about the concept of quality?

• Quality is an absolute concept and not relative.

• Quality is a relative concept and not absolute.

• Quality is unrelated to consumer expectations.

• Quality is only relevant in domestic markets.

What is the most effective stage of quality control according to the text?

• Inspection

• Prevention

• Correction and improvement

• Sampling