20EE210 - TQM SQ2

ISO 9001 certification focuses on ________.

• product specifications

• quality management system and processes

• environmental impact

• cost reduction

ISO 9000 series is primarily concerned with ________.

• Standardization of quality management practices

• ensuring employee motivation

• Retained earnings

• Payback period

A fundamental principle of ISO 9000 is________.

• customer focus

• random inspection

• supplier isolation

• minimal documentation

ISO 9001:2015 emphasizes ________.

• Process approach and risk-based thinking

• Employee turnover

• minimization of supplier base only

• reducing appraisal costs only

ISO 14000 series deals with ________

• environmental management

• customer retention

• employee motivation

• Supplier certification

ISO 9000 certification provides________.

• Legal immunity from defects

• International recognition of quality management system

• Free raw materials from suppliers

• Exemption from audits

The key benefit of ISO 14001 certification is ________.

• improved environmental performance and compliance

• elimination of employee training needs

• reduced taxation

• increased supplier base

ISO 14001 requires organizations to ________.

• focus only on reducing defects

• demonstrate compliance with environmental laws and continual improvement

• eliminate quality audits

• increase supplier prices

The “Plan-Do-Check-Act (PDCA)” cycle is central to ________.

• Maslow’s theory of needs

• ISO 14001 environmental management system

•  six sigma black belt training

• supplier certification programs

An important outcome of ISO 14000 implementation is________.

• reduction in employee wages

• elimination of performance appraisals

• enhanced market image and sustainability

• higher cost of prevention