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FO-Concierge SOPs

Authored by Bin lee

Specialty

Professional Development

Used 1+ times

FO-Concierge SOPs
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49 questions

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1.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

How your position when open the car doors?

Bellman should stand behind the door always and not blocking the path of the guest.
Bellman stands at driver side
Bellman stands near staircase

2.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

In case there are some cars arrivals at the same time, which one you open first?

Nearest from you
Far from you
Any one if you can

3.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

How do you do if the volume of cars cannot handle?

Seek assistance from Security or receptionist
Let them queue
Ask any staffs for support

4.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

What should you do when receive an item or message?

Check carefully, call and send to Guest's room
Check and send to Guest's room
To avoid thief

5.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

For mail/goods or other documents, if the guest is in the room, what do you do?

Call and send to guest’s room, then record in details
Keep at Counter, no send and no need record
Send to reception

6.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

If there is an item for a guest due to arrive, what do you do?

Check carefully, check system to make sure that guest have a booing, put flag in the PMS and give an alert for all.
Check carefully and keep it at Concierge counter
Check carefully and send to reception

7.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

What Doorman must do when the car approaches?

Open the car door, greeting and assist Guest's luggage if have
No need to do
Open car door and come back lobby

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