Quality Service Management Long Quiz - M303

Quality Service Management Long Quiz - M303

University

50 Qs

quiz-placeholder

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Quality Service Management Long Quiz - M303

Quality Service Management Long Quiz - M303

Assessment

Quiz

Other

University

Medium

Created by

John Loyd Espiritu

Used 2+ times

FREE Resource

50 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

It refers to the volume of goods and services customers require at a given time.

Demand

Supply

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

The counterforce for demand that represents the number of goods available for consumption.

Supply

Capacity

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

The organization’s ability to render or provide services to customers.

Productivity

Capacity

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

The ability of an organization to create goods and services efficiently and effectively.

Productivity

Capacity

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

When demand for services surpasses maximum available capacity.

Excess Demand

Balanced Demand

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

A condition where customers can still be accommodated but the place becomes crowded.

Excess Demand

Demand Exceeding Optimum Capacity

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

The ideal situation when the establishment is full but not strained.

Balanced Demand and Supply

Random Demand

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