Positive Customer Feedback Responses

What is customer feedback?

• Ideas or thoughts from people who use something

• Rules from a teacher

• A TV commercial

• The cost of a toy

Which of these is a nice way to answer when someone gives feedback?

• Ignore what they say

• Say “Thank you for telling us!”

• Argue with them

• Erase what they said

What should you do first when someone gives you feedback?

• Answer right away without reading it

• Read and think about what they said

• Throw it away

• Tell them to stop

Which sentence shows you are thankful for feedback?

• “We don’t care what you think.”

• “Thank you for sharing your ideas with us.”

• “Your words are not important.”

• “Please don’t talk to us again.”

Why is it good to answer feedback in a nice way?

• It helps make things better

• It makes people upset

• It wastes time

• It makes people not want to buy things

Which of these is NOT a nice answer to feedback?

• “We are happy you told us.”

• “Thank you for letting us know.”

• “Ok.”

• “We appreciate you.”

If someone says something not nice about your store, what should you do first?

• Say thank you and let them know you heard them

• Ignore what they said

• Argue with them

• Erase their words

How can you show someone you care about their feedback?

• Listen and answer kindly

• Tell them they are wrong

• Ignore them

• Make excuses

A person says, “The food took too long.” What is a nice way to answer?

• “Thank you for telling us. We will try to be faster.”

• “That’s not true.”

• “We don’t care.”

• “You are wrong.”

Why should you not argue with someone who gives feedback?

• It can make them feel bad and upset

• It makes them always right

• It is fun to argue

• It saves time