Hospitality & Tourism DECA Exam

Which of the following situations can a company's employees avoid by using the same integrated business software suite:

• The need to proofread documents

• The need to convert files

• Misaddressed emails

• Data-entry errors

Kyle and his coworkers have been brainstorming all afternoon, and they're starting to get tired. It's a nice day, so they decide to go outside for a while. This is an example of the creative technique of

• changing your environment.

• framing the problem differently.

• role-playing.

• adopting a positive attitude.

Rob has a job interview this afternoon. In the morning, he goes over his other job offers to figure out which job he will accept (and what the salary and benefits are) if this employer doesn't offer him a position. Rob is developing his

• style.

• role.

• BATNA.

• walk-away point.

To ensure the verbal directions that a speaker gives to group members are accurate, the speaker should

• visualize themselves following the directions.

• repeat the directions in a low tone of voice.

• have the group recite the instructions aloud before beginning.

• use sign language to support the verbal instructions.

Alison is facing a situation in which she has to decide whether something is right or wrong. Alison is likely facing a(n)

• regular dilemma.

• everyday problem.

• ethical dilemma.

• difficult situation.

Demarco is working on a marketing campaign for the Saint Michael Hotel, an upscale modern hotel. Which of the following should Demarco do to differentiate the hotel:

• Advertise midweek discounts similar to other area hotels

• Advertise the hotel's luxurious linens and unique modern furnishings

• Advertise the hotel's close proximity to other hotels and restaurants

• Advertise the city's unique shopping districts and attractions

What is the primary reason why a budget is an essential financial tool for a company?

• Money is a limited resource, so it must be carefully managed.

• Money is an unlimited resource, so it must be carefully managed.

• A budget helps a company predict company growth.

• A budget helps a company identify business opportunities.

Which of the following happens when employees control business expenses by treating customers in a professional manner:

• Customers are retained.

• Customer complaints are maximized.

• Market share is decreased.

• Employees' working hours are increased.

Student loan debt is considered to be a(n) ________ when calculating personal net worth.

• liability

• uncertainty

• asset

• financial tool

During certain times of the year, Sparkle Janitorial Supply Company keeps extra mop buckets and cleaning carts on hand to avoid customer backorders. What type of inventory is the company maintaining?

• Just-in-time

• Manufacturing

• Aggregate

• Buffer