Communication and Psychology Quiz

In the Shannon-Weaver Model, what is the role of the “Encoder”?

• Decides noise

• Sends the message

• Translates the message into signals

• Provides final feedback

Which of the following is NOT one of Ekman’s six universal emotions?

• Happiness

• Trust

• Anger

• Surprise

In business communication, “noise” refers to:

• Only loud background sounds

• Any barrier that distorts the message

• Emotional reactions to a message

• Only technical problems

Proxemics refers to:

• Eye contact

• Use of personal space

• Tone of voice

• Physical appearance

Color psychology is often used in business for:

• Customer profiling

• Designing communication channels

• Influencing emotional responses

• Hiring decisions

Paralinguistics refers to:

• Word choice

• Body posture

• Tone and pitch

• Cultural symbols

Feedback in communication is important because it:

• Eliminates all misunderstandings

• Confirms understanding of the message

• Creates noise

• Reduces emotional responses

Hofstede’s “Individualism vs. Collectivism” dimension focuses on:

• Structure of society

• Importance of groups vs. individuals

• Gender differences

• Emotional expression

High power-distance cultures usually:

• Prefer equality and shared decisions

• Encourage employees to challenge authority

• Expect clear hierarchy and authority

• Emphasize personal independence

A high-context culture communicates mainly through:

• Written contracts

• Direct verbal messages

• Implicit, non-verbal cues

• Digital channels