Team Dynamics and Conflict Management Worksheet

A television production crew member is known for keeping the team on target to meet filming deadlines. Which type of role is the crew member performing?

• harmonizer

• gatekeeper

• orienter

• procedural technician

When Emily, an American manager, became director of operations at the firm’s factory in China, the tension mounted quickly due to misunderstandings and the extensive time needed to translate conversations between herself and the employees. Which type of conflict is Emily experiencing?

• personality

• cross-cultural

• intergroup

• envy-based

Saving on real estate expenses and leveraging knowledge of many different markets are benefits of

• self-managed teams

• virtual teams

• cross-functional teams

• informal groups

Using your formal authority and power to resolve a conflict, while largely ignoring the needs of the other party, is characteristic of the ________ conflict-handling style.

• obliging

• compromising

• integrating

• forcing

• avoiding

Which group development stage is characterized by individuals testing the leader’s assumptions and trying to determine how they fit into the power structure?

• forming

• norming

• performing

• storming

• adjourning

Jameson missed another deadline and his boss, Kiara, is very upset. Kiara will have to explain to the client again why the project is behind. Kiara thinks she may say something she'll regret if she talks to Jameson about this now, so she decides to wait a while. Which style of handling conflict is Kiara using?

• dominating

• integrating

• compromising

• avoiding

• accommodating

In all but the worst weather, Sarah and three coworkers meet each day at 4:45 to walk the river trail behind their office building. The four coworkers are an example of a(n)

• informal group.

• formal group.

• self-managed team.

• virtual team.

Which teams are usually permanent?

• project teams

• cross-functional teams

• work teams

• self-managed teams

A market analysis team's meetings have been dominated by uncomfortable silence and groupthink. Which team dysfunction is likely to emerge next?

• absence of trust

• fear of conflict

• lack of commitment

• avoidance of accountability

• inattention to results

A manager assigned one of her team members to purposefully think of and voice criticisms as the group discussed whether to open a branch office in another state. This is an example of the use of

• groupthink.

• devil's advocacy.

• the dialectic method.

• envy-based conflict.