NRF Customer Service Certification Practice Test

What is the main purpose of receiving and applying feedback at work?

• To prove your supervisor wrong

• To defend your current performance

• To improve skills and performance over time

• To compare yourself to coworkers

Exploring a retail career path helps you:

• Avoid learning new skills

• Change jobs frequently

• Understand advancement opportunities

• Earn more without effort

Setting career goals is important because:

• It guarantees promotions

• It provides direction and motivation

• It ensures you get higher pay

• It eliminates workplace stress

A resume should:

• Include every job you’ve ever had

• Use casual language

• Highlight relevant skills and accomplishments

• Be the same for every job

When using an online job application system, you should:

• Submit as quickly as possible

• Skip proofreading

• Follow all instructions carefully

• Use one-word answers

A strong interview answer should:

• Be memorized word for word

• Focus on personal problems

• Demonstrate skills with examples

• Avoid eye contact

Making a positive impression during hiring means:

• Speaking casually

• Dressing neatly and acting professionally

• Arriving whenever you can

• Avoiding questions

When reviewing a job offer, you should look for:

• Only the pay rate

• Only the supervisor’s name

• Pay, schedule, benefits, and expectations

• How far others commute

Entry-level retail jobs commonly include:

• CEO

• Sales associate

• District manager

• Regional director

The first step in searching for jobs online is to:

• Apply to every company

• Identify keywords related to your desired role

• Ignore job descriptions

• Refresh your browser often