Digital Communication: Email, IM, Blogs, Social Media, and RSS

Select True or False: E-mail messages have benefits and risks; some risks occur because e-mail messages travel, intentionally or unintentionally, long distances.

• True

• False

Select True or False: Travis deleted an e-mail message, but now he needs that message. Unfortunately, once deleted, e-mail can never be retrieved.

• True

• False

Select True or False: Because employers have the legal right to monitor e-mail use, assume that your employer monitors all workplace e-mail.

• True

• False

Select True or False: When preparing your script for a podcast, include some redundancy: tell the listeners what you will tell them, then tell them, and, finally, tell them what you have told them.

• True

• False

Select True or False: Although teenagers use instant messaging (IM) frequently, corporations do not use this communication tool.

• True

• False

Select True or False: The major attraction of instant messaging (IM) in business is real-time communication with colleagues anywhere in the world so long as a cell phone signal or a Wi‑Fi connection is available.

• True

• False

Select True or False: Podcasting has experienced large growth and has spread among various user groups online.

• True

• False

Select True or False: RSS feeds are online journals used by companies to communicate internally with employees and externally with customers.

• True

• False

Select True or False: Millie needs to research customer reactions. She should consider a blog because blogs can produce unbiased consumer feedback more quickly and cheaply than familiar techniques like focus groups and surveys.

• True

• False

Select True or False: Twitter is very popular for personal use with employees under age 35, but businesses have not yet found positive business applications for this digital communication tool.

• True

• False