Chapter 2

An example of a strategic operations management decision is the choice of where to locate.

• True
• False

An example of an operational operations management decision is inventory level management.

• True
• False

Government statistics are a good source of data about productivity trends in the service sector.

• True
• False

An example of a tactical operations management decision is determining employment levels.

• True
• False

Productivity is defined as the ratio of output to input.

• TRUE

• FALSE

Productivity is defined as the ratio of input to output.

• True
• False

Competitiveness relates to the profitability of an organization in the marketplace.

• True
• False

If people would only work harder, productivity would increase.

• True
• False

Tracking productivity measures over time enables managers to judge organizational performance and decide where improvements are needed.

• True
• False

Productivity is directly related to the ability of an organization to compete.

• True
• False