Interactive: Pick Ticket and Order Cycle Operations

A pick ticket lists quantity 24 but the storage location holds only full cases of 12. What should the picker do first?

• Mark the line as short and move on

• Substitute a similar item from nearby

• Pull two full cases and continue

• Verify the unit of measure on the ticket

Answer explanation

The 24 could mean 24 eaches or 24 cases. Confirming the unit of measure prevents a shipment that is wildly over or under what the customer ordered.

Tags

Blooms Level: Apply

Why does a high-volume distribution center typically group orders into waves rather than picking them one at a time?

• It removes the need to verify quantities

• It allows pickers to skip slow-moving items

• It eliminates the need for pick tickets

• It reduces travel time across pick zones

Answer explanation

Grouping orders that share locations cuts the total distance a picker travels. Pick tickets and quantity checks are still required regardless of the picking strategy used.

Tags

Blooms Level: Understand

A picker pulls a product whose label matches the description on the ticket but whose item number does not. What is the correct action?

• Stop and resolve the discrepancy

• Update the ticket to match the label

• Pull a similar item from the next aisle

• Ship it since the description matches

Answer explanation

Item numbers are the authoritative identifier; descriptions can be reused across variants. Shipping a mismatch causes returns and customer errors even when the label looks right.

Tags

Blooms Level: Apply

Which conditions on a pick ticket should pause picking and trigger supervisor review because they cannot be resolved by the picker alone? (Select all that apply)

• A standard ship-date within normal lead time

• A location that does not match the item number

• A quantity that exceeds available on-hand stock

• A system error preventing the ticket from being confirmed

Answer explanation

Location mismatches, stock shortfalls, and system errors require supervisor intervention because the picker cannot correct them independently. A standard ship date inside normal lead time is routine and needs no review.

Tags

Blooms Level: Analyze

Which sources help warehouse staff identify what a customer actually requires on an order? (Select all that apply)

• The picker's preferred route through the warehouse

• Special handling notes on the order

• Account-specific packaging instructions

• Service-level agreements with the customer

Answer explanation

Customer requirements come from order notes, account packaging profiles, and contractual service-level agreements. The picker's preferred route reflects travel efficiency, not customer requirements.

Tags

Blooms Level: Understand

An order for 200 eaches of one item suits a (a)   pull, while an order for 6 loose units of that item suits a (b)   pull.

• bulk

• repack

• zone

• wave

• cycle

Answer explanation

Large same-item quantities move efficiently as bulk, while small loose quantities require breaking a case to repack. Zone and wave describe how work is grouped, not the unit of measure.

Tags

Blooms Level: Apply

Match each order condition on the pick ticket to the picking approach that best fits it.

• Assign pickers to fixed zones

• Several orders share the same fast-moving SKUs

• Open the case for a repack pull

• Order needs single units broken from a sealed case

• Combine them into one batch

• Order needs many small items spread across the warehouse

• Release them together as a wave

• Customer requires a full pallet of one product

• Pull a bulk quantity from reserve

• Orders must ship by a shared cutoff time

Answer explanation

Each condition signals which strategy reduces travel or handling: zones for spread, batches for shared SKUs, bulk for full pallets, repack for loose units, and waves for shared cutoffs.

Tags

Blooms Level: Analyze

Put the order cycle steps in the correct sequence.

• Delivery is confirmed and invoiced

• Order is entered and validated

• Customer places order

• Pick ticket is released to the floor

• Items are picked, packed, and shipped

Answer explanation

Picking cannot start until the order is validated and a ticket is released; releasing tickets before validation sends bad orders to the floor and creates rework.

Tags

Blooms Level: Apply

Sort each pull into the picking process it best fits.

Groups:

(a) Bulk pick

,

(b) Carton pick

,

(c) Repack pick

• Pulling 40 sealed cases of one SKU for a retail store

• Picking single retail packages from an opened case

• Moving a full pallet of bottled water to staging

• Selecting two cases of mixed snacks listed on the ticket

• Selecting 3 loose units to complete a partial case

• Pulling 6 individual bottles to fill a customer's eaches order

• Pulling one sealed case of cereal for a small grocer

Answer explanation

Bulk moves full pallets or large case quantities, carton moves whole sealed cases, and repack breaks cases to pull individual units. The trigger is the unit of measure on the ticket.

Tags

Blooms Level: Analyze