Nonverbal Communication at Work

True or False: Communication includes more than just verbal communication.

• True

• False

(a)   form only seven percent of the content message.

Our gestures accompany and _____ our verbal communication?

• contradict

• complement

• confuse

• consider

Which of the following does clapping communicate?

• satisfaction

• serenity

• surprise

• smiling

Which of the following is NOT one of the ways our facial expressions can impact our verbal message?

• reinforce

• modify

• devalue

A good social (a)   is between 1-2 meters between colleagues.