
Customer Service Skills for Cashiers

Interactive Video
•
Business, Professional Development, Life Skills
•
9th - 12th Grade
•
Hard

Mia Campbell
FREE Resource
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5 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why is customer service at cash registers considered crucial?
It is where most sales are made.
It is the only interaction customers have with the store.
It is the most visible part of the store.
It is the first and last point of contact with customers.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the role of cashiers in the sales process?
To manage inventory.
To organize store displays.
To provide the final interaction in the sales process.
To handle customer complaints.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What opportunity do cashiers have during their interaction with customers?
To offer discounts.
To upsell products.
To surprise and delight customers.
To gather customer feedback.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is expected of cashiers in terms of customer service?
To memorize product prices.
To manage store promotions.
To complete transactions quickly.
To achieve 'cash register hero' status.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What kind of shopping experience should cashiers aim to provide?
A quick and efficient one.
A personalized and memorable one.
A cost-effective one.
A standard and consistent one.
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