Video Project Guidelines and Objectives

The video tutorial begins with an introduction and outlines the objectives of learning how to handle incoming calls effectively, following standard operating procedures. It includes a demonstration of a call handling scenario at a hotel, where a call is transferred to a guest. Students are then instructed to create their own video projects simulating call handling, using platforms like YouTube or TikTok. The lesson concludes with a prayer and a farewell message.

What is the main objective of the lesson on handling incoming calls?

• To learn how to make outgoing calls

• To understand the process of handling incoming calls correctly

• To practice writing emails

• To improve public speaking skills

In the phone call demonstration, who is the caller trying to reach?

• Mr. Surabaya

• Mr. Andini

• Mr. Kimingkol

• Mr. Ilham

What role should students play in their video project?

• A receptionist

• A hotel guest

• A telephone operator

• A manager

How many friends should students involve in their video project?

• Four

• Two

• Three

• One

Which platforms can students use to upload their video projects?

• WhatsApp and Telegram

• Facebook and Twitter

• YouTube, Instagram, or TikTok

• LinkedIn and Snapchat

What should students do after creating their video project?

• Submit a written report

• Share it with friends

• Present it in class

• Send the video link to the teacher

What is the main theme of the video project students are asked to create?

• Customer service

• Technical support

• Making reservations

• Handling incoming calls

What is the final activity before concluding the lesson?

• A feedback session

• A quiz

• A prayer

• A group discussion

What is the purpose of the prayer at the end of the lesson?

• To ask for good grades

• To thank the teacher

• To wish for a holiday

• To seek guidance and avoid wrongdoings

What is the greeting used at the beginning and end of the lesson?

• Goodbye

• Hello

• Assalamualaikum

• Namaste